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- COMPLAINTS & ENQUIRIES
General Questions
What is the purpose of the Fund?
The Fund exists to help members save for retirement and to provide benefits in the event of retirement, disability, or death.
Who manages the Fund?
The Fund is overseen by a Board of Trustees who are responsible for governance, compliance, and protecting members’ interests.
How is the Fund regulated?
The Fund is regulated by the Financial Sector Conduct Authority (FSCA) in terms of the Pension Funds Act.
Membership
Who can join the Fund?
Membership is typically compulsory for employees in participating companies covered by the collective agreement.
When does membership start?
Membership begins once the employer completes the registration and the first contribution is paid to the Fund.
What happens if I change employers?
If your new employer also participates in the Fund, your membership continues. Otherwise, you may withdraw or transfer your benefit.
What happens if I change employers?
If your new employer also participates in the Fund, your membership continues. Otherwise, you may withdraw or transfer your benefit.
Contributions
How much do I contribute?
Contribution rates are set out in the Fund Rules or collective agreements. Both employee and employer contributions may apply.
What happens if my employer does not pay contributions?
The Fund follows Section 13A enforcement procedures to recover outstanding contributions and protect members’ benefits.
Benefits
What benefits does the Fund provide?
The Fund typically provides:
- Retirement benefits
- Withdrawal benefits
- Disability benefits (if applicable)
- Death benefits for dependants/nominees
- Funeral Benefits
When can I access my retirement benefit?
Benefits are payable at:
- Normal retirement age 60 years
- Early retirement (subject to rules and employer approval)
How are death benefits allocated?
The Board conducts a Section 37C investigation to determine the fair distribution of benefits among dependants and nominees.
Claims & Payments
How do I submit a claim?
Claims must be submitted through the employer or administrator with the required supporting documents.
How long does it take to process a claim?
Timelines depend on document completeness, employer certification, and verification processes. The Administrator aims to process compliant claims and effect payment in not more than 6 weeks’ time.
How is my benefit paid out?
Benefits are paid electronically into the member’s verified bank account.
Withdrawals
Can I withdraw my funds while still employed?
No. Withdrawals are only allowed when employment ends or under specific rule-permitted circumstances.
Can I transfer my benefit to another fund?
Yes. You may transfer to a preservation fund, retirement annuity, or another employer fund.
Fund Administration
Who is the Administrator of the Fund?
The Administrator is appointed by the Board to process contributions, maintain member records, and pay claims and currently SALT Employee Benefits is appointed the Administrator of the Fund.
How do I update my personal details or beneficiaries?
You must complete the required claim form and submit them via your employer or the Fund administrator.
Communication
How will I receive information about my Fund?
Members receive:
- Benefit statements
- Member portal
- SMS notifications
- Website or portal access
How do I get a benefit statement?
You may request it from the administrator or access it through the member portal or whatsapp.
Complaints
How do I lodge a complaint?
You may submit your complaint to:
- The Administrator
- The Principal Officer
- The Board of Trustees
If unresolved, you may escalate to the Pension Funds Adjudicator.
